Esma Yıldız — Hospitality & Tourism Operations Expert in Dubai, UAE
Esma Yıldız is a senior hospitality and tourism operations professional with more than twelve years of experience across hotel management, front office leadership, airline ground operations, airport services, Amadeus GDS ticketing, and tour operations in Dubai, the United Arab Emirates, the GCC region, and Turkey. She specialises in guest experience, revenue management, VIP and business-class services, OTA channel optimisation, PMS Opera, SOP development, IATA compliance, and multicultural team leadership.
Hospitality and tourism expertise
- Hotel operations supervisor and front office leadership
- Tourism operations manager and tour package coordination
- Airline ticketing, Amadeus GDS, and airport ground services
- Guest experience strategy and VIP concierge standards
- Revenue management, OTA extranets, and reservation systems
- DMC coordination and multi-property logistics
- IATA compliance, SOP development, and quality assurance
- Multilingual service (English, Turkish) for international guests
Locations served
Dubai, Abu Dhabi, Sharjah, and the wider UAE; the GCC region including Saudi Arabia, Qatar, Oman, Bahrain, and Kuwait; Istanbul, Antalya, Bodrum, Cappadocia, and greater Turkey.
Esma
Yıldız.
Operations Supervisor with 12+ years crafting exceptional guest experiences across hotels, airports, and tourism.
Crafting exceptional guest experiences through operational excellence.
I'm a results-driven Operations Supervisor and Hospitality Professional with over a decade of hands-on experience across hotel management, airline operations, and tourism services in Turkey and the UAE.
My work sits at the intersection of people, process, and precision — leading teams, streamlining workflows, and elevating satisfaction in fast-paced, multicultural environments.
A decade of building moments that matter.
Led end-to-end tourism and transfer operations for 200+ guests with 98% on-time delivery, managed multi-property coordination, and mentored a team of 8+ operations staff.
Tools of the trade.
Operations & Management
- Hotel Operations
- Front Office Leadership
- Guest Relations
- Reservation Coordination
- Revenue Management
- SOP Development
- Quality Assurance
- KPI Tracking
- Budget Control
Leadership & Communication
- Team Supervision
- Staff Training
- Cross-functional Leadership
- Conflict Resolution
- Stakeholder Communication
- Customer Experience
Industry & Tools
- Airport Operations
- Airline Ticketing
- Tour Operations
- Amadeus GDS
- PMS / Opera
- OTA Extranets
- IATA Compliance
- DMC Coordination